Why Digicall Global

  • Highest quality of service, ethics and client care
  • Reports on Activity, Success and expanded Customer Knowledge to our clients
  • Security and Services driven organizational culture
  • Partnership Model to drive process improvements
  • Measurable Performance, Exceeding expectations
  • Domain Knowledge to Enable Complex Interactions
  • Robust process that captures new information and Institutionalizes it, within the Enterprise

Partnership Approch

At Digicall Global, we understand that no to clients are like, and truly focus on working with the client the way that client must work in order to successfully change their operating model.

People and Culture

  • Integrated leadership
  • Shared Ownership
  • Joint hiring of key people
  • Common rewards and recognition
  • Engagement at all levels
  • Employee rotation

Visibility

  • Transparency into processes
  • Real-time access to employee performance data
  • Process and business- linked metrics
  • Transparent pricing structure
  • Point wise and systematic technology solutions

Flexibility

  • Change metrics to align with business needs
  • Focus on ‘End to End’ impact
  • Collaborative governance model


At Digicall Global it’s our endeavor to stay ahead in the industry by deploying internationally proven state-of-the-art technologies. As we continue to progress on our infrastructure with latest industry trends, we recognize the strength in maintaining all our technologies up to the highest standards. Some of the salient features are as follow:

Information Security

  • ISO 27001: 2005 certified organization
  • Unified Threat Management for perimeter security and access control
  • Integrated antivirus, antispyware, firewall and intrusion prevention as well as device and application
  • Control for internal network protection
  • Access Control System to restrict Physical access to critical areas

Call Center Technology

  • Best in Class Contact Center solution for skill based and queue based routing
  • Predictive and progressive dialers for outbound calling
  • Solution designed around High Availability, Security, Reporting and Compliance requirement of customers
  • IP Voice Logger System for 100% recording of calls
  • State of the art network and server infrastructure

Business continuity

  • Un-interrupted power supply from multiple sources
  • Redundant telecom and data circuits
  • Excellent bench strength
  • Secure Information back-up system for data protection and compliance requirements