Outbound Support

The outbound support service makes use of sophisticated communication technology and is handled by Digicall Global’s state-of-the-art infrastructure. The facilities have been developed keeping in mind the telemarketing service needs, which greatly depends on such technologies for their smooth functioning.

Each and every call made from Digicall Global is recorded for quality purpose. With our outstanding customer services and experienced staff, Digicall Global turns its every Outbound Telemarketing project into a major success for our clients.

Companies across the world are referring to our outbound support services customized for telemarketing service needs of the clients. These services assure promising performance of profitable outbound campaigns. It is a healthy conglomeration of highly sophisticated software and team of enthusiastic telemarketing executives. We continuously monitor the calls made by our trained executives and no dirt is dished out when it comes to quality of calls made. This is the reason that every single outbound calling assignment executed by our employees is distinguished as a classic effort towards revenue generation. The tailor-made processes developed cover each and every minute telemarketing requirement of the client resulting into effective resource management.

Types of Outbound Support Services

The outbound support services have been specially developed to properly handle the telemarketing needs and, therefore, include services like:

Telephone Surveys

A telephone survey is a popular methodology of gathering data by making cold calls to a targeted businesses group and taking inputs based on a formative questionnaire. Among all the other survey options, it is considered as a better procedure for acquiring information. Qualitative and quantitative data is considered essential for conducting research surveys and data analysis in overall performance of the organization. To formulate perfect data, Digicall Global has implemented various standards according to which our executives function. Digicall Global’s trained professional interviewers have generated accurate information and rendered lot of support to companies in building future business strategies.

Lead Generation

Lead generation is a business terminology which includes acquiring the probable clients through interest creation. It is an art of winning the customers and fortifying the existing business. Companies run gamut of lead generation programs like advertising and cold calls for accomplishing the set revenue targets.

It provides the sales team additional support in executing the assigned revenue targets. Through constant monitoring, practice and discipline, Digicall Global’s hold on this aspect is stronger than ever.

Appointment Fixing

Fixing appointments is an art and only distinguished professionals have got forte in this field. Coordinating appointments with noteworthy clients is the key to smoother execution of any project or assignment. Appointment fixing provides lubrication in expanding and fortifying the client relations. Digicall Global has established a specialized unit which excels in fixing appointments with potential customers on behalf of the company’s sales team. For meeting the necessary requirements of the client, we have condensed theses responsible services into the most effective way.

Utilities Marketing

The utilities marketing mechanism often face many technicalities in updating itself as per the process, cost, technology platform and service. This is the point where Digicall Global’s expertise pitches in to provide the necessary support.

Direct Marketing Campaigns

Direct marketing campaigns are another aspect of key outbound support services where we target huge revenue increments by making cold calls. It’s a deliberate, planned and systematic venture of Digicall Global for performing marketing operations at reasonable cost with convincing certitude. The campaigns encompass transactions between businesses (B2B) and consumers (B2C). When marketing communication takes place between employees of different companies it is called as B2B communication and when marketing communication takes place between executives and independent customers it is called as B2C communication. It also provides support in generating specific response from targeted groups of customers. Eventually, our customers have received manifold benefits of increased sales by regaining lost customers and exploring new markets.

  • Telecom Sales: Our Telemarketing outsourcing services include client interaction, interest creation and cross selling operations in the end. Digicall Global is having huge experience in managing the telecom sales operations especially in the niche market segment. Our services focus on strategizing and executing sales processes targeted at the international telecom market. The unit enables effective deployment of highly qualified sales team, with a proven ability of forming an extensive network of contacts and customers. We generate reports which offer a payment by metrics cost structure to ensure complete client satisfaction. Digicall Global also helps you in identifying and evaluating new geographical markets by evaluating the existing channel partners.

  • Gas Sales: Digicall Global can market the gas services effectively to consumers and businesses both with same expertise. Buyers and companies use our services for getting solutions quickly and easily. Our projects are aimed to find customers for companies in U.S.A. and U.K. for enhancing the sales.

  • Electricity Sales: Although having a well-established operating model, the deregulation of energy products has opened a new vertical of re-sellers and the energy companies are looking at more customer acquisition. Digicall Global can to help you secure contracts with small, medium and large sized businesses. Digicall Global adeptly handles electricity and energy-related sales.

Promotional Selling-Up Selling/Cross Selling

Promotional Selling-Up Selling/Cross Selling is the process of selling an additional product or service to an existing or new customer. It is one of the major aspects of promotional mix consisting of sales promotion, advertising, personal selling, and publicity/public relations.

It is via media solution between dropping costs while growing the overall efficiency of the organization. Under the expert guidance, digivall global’s executives have set landmarks in performing successful promotional sales activities. Our executives are adept in up selling all types of products.

Data Cleansing

Data Cleansing is another vital package of Digicall Global which includes capturing /correcting records with tele-call support

Digicall Global team immensely understands the importance of data quality which in turn facilitates better decision making apart from heightening the process efficiency. The data cleansing certifies that data framed is current, accurate, complete and readily prepared for future perusal. Digicall Global’s data cleansing team classifies the data into a perfect order for better oversight, efficiency and planning for the client.

Digicall Global’s core expertise resides in:

  • Conducting data aggregation, organization, cleansing, etc.

  • Enriching the existing data

  • Eliminating duplication for effective planning.