OneClick Simulator

OneClick is a flexible and customizable platform that helps organizations set up an eco system for knowledge delivery enabling your customer support system to function more efficiently.

OneClick delivers knowledge at the edge empowering customers and agents to address issues in real-time improving satisfaction levels and reducing cost of customer service.

The OneClick system has been designed as a process driven solution that delivers information in an easy to understand manner such that a major portion of calls that are typically transferred to technical help desks in contact centers are addressed at the first point of contact. The system is also designed to be used as a trouble shooting and diagnostic tool by Service Agents either at customer premise or at the service centre ensuring speedier service level resolutions.

The solution enables knowledge delivery empowering customers and agents to address issues in real-time improving satisfaction levels and reducing cost of Customer Service. The OneClick framework is built on two basic tenets

  • The usage of a structured decision tree approach for trouble shooting and diagnostics – ensuring that information is presented in a manner that it can be easily applied in any interaction with the customer or in an onsite diagnostic situation
  • A visual simulator that provides the service agents cues to the product that s/he is providing support enabling ease of providing remote support as well as ease of identifying problem areas or settings in an onsite diagnostic situation.

Easily configurable it provides support for Telecom, DTH, Data, Entrainment Service providers and Manufacturers of Handsets, Data & DTH devices and Electronics & Appliances

One Click Advantage

OneClick has been developed for easy dissemination of knowledge keeping the customer at its centre. The solution seeks to deliver organization benefit through

  • Delivering Superior & Consistent Customer Experience
  • Empowering Customers & Employees
  • Increasing Efficiency & Reducing Cost of Operations

Product Feature Highlights

OneClick is delivered over the cloud and includes a troubleshooting & diagnostic tool and a simulator enabling speedy and higher FTRs. An Inbuilt CRM that captures customer interaction and seamless transfer of history across agents and call centers. The solution can be accessed on Mobile, Touch devices and over the web and has multilingual capability.


The Solution includes a troubleshooting & diagnostic tool and a simulator enabling speedy and higher FTRs. An Inbuilt CRM enables capture of interaction and seamless transfer of history across agents and call centers. The solution can be accessed on Mobile, Touch devices and over the web and has multilingual capability.

OneClick – Framework